Alice Navarro Forsythe — Opening Doors Therapy, Owner and Operator

Opening Doors Therapy, Owner and Operator

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This week’s spotlight is on Alice Navarro Forsythe, an SLP-turned-business owner who is the owner and operator of Opening Doors Therapy! Her company provides staffing services to rehab clinics.

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What is your full name, title, and company name for your current, primary role?

Alice Navarro Forsythe — Opening Doors Therapy, Owner and Operator

Opening Doors Therapy logo

What additional roles do you currently have?

I enjoy teaching group fitness (younger, and active older adult) classes at my local YMCA. It’s so much fun to interact with my Silver Sneakers group, and get them moving!

Where are you located?

Trappe, PA

Where did you go to SLP school, and what year did you graduate?

Temple University. I attended for both graduate (SLP/Audiology) and undergraduate (SLP) degrees.

What did you do when you first finished school, and for how long?

Once I finished graduate school, I worked in a school district for about five years. I was providing SLP services there, and I also worked at a hearing aid dispensing office for a couple of years until I had my third child.

After that child was about one year old, I went to work at an ear/nose/throat (ENT) clinic, doing audiology (hearing and balance testing, and hearing aid dispensing).

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In what setting(s) did you work, and what types of patients did you treat?

I worked with school-aged students and older adults for hearing aid despensing, and I worked with all ages for audiologic testing.

What did you enjoy about your early roles? What didn’t you enjoy?

The interaction with students and patients was my favorite part of the work—and the paperwork in schools was my least favorite part of the work.

When and why did you decide to do something non-clinical?

I always knew I wanted to be involved in the business end of things, rather than the clinical side. Six years after receiving my master’s degree, I decided to make the switch to running a business.

What are you doing these days?

I am happily running my therapy staffing company (Opening Doors Therapy) and teaching group fitness classes 🙂

Are you still treating patients, or are you solely non-clinical?

I am solely a non-clinical SLP at this point.

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How long have you been in your current role?

I started Opening Doors Therapy in November, 2017.

Where did you get the idea for your business?

I had some previous experience working with therapy staffing companies. I had been working in the office, and I had also worked as a contracted speech-language pathologist.

What is Opening Doors Therapy, and what type of services do you offer?

Much of my clinical background was focused on providing therapy in schools. Opening Doors Therapy truly relates to this background, as we provide therapy staffing services to schools.

We focus on the special education side of things, and we help staff professionals who have an interest in schools and special education.

We staff everyone from therapists (PT/OT/SLP providers) to teachers and counselors.

How have people reacted to you leaving patient care?

Everyone has been very supportive!

Most people encouraged me to start my own business because they knew I would do it thoroughly and fairly, and with complete dedication. 

What’s a typical day or week in the life like for you? What types of tasks and responsibilities fill your time?

I am very hands-on, as this business is my primary focus and my passion. I interact regularly with the clients and providers.

I’m involved with all aspects of the company, including:

What are some of the rewards of your role? What are the biggest challenges?

The biggest reward is being able to shape a model of staffing that puts the provider first.

Putting providers first enables them to deliver excellent service to students and families.

The biggest challenge is having enough providers to cover all the referrals!

How did your clinical background prepare you for this role? Which skills transferred?

Yes, having a clinical background definitely prepared me to understand what is needed—and how to guide the providers and schools.

What type of person do you think would do well in your role?

To do well as a business owner and operator, you have to have the ability to remain level-headed in all situations.

You must have good people skills, be a good listener and be tenacious. Most importantly, you have to believe in yourself and your business.

Do you work remotely or onsite?

I have a home office, so I technically work onsite. But many would consider this a remote SLP role!

Does your organization hire PT, OT, or SLP professionals into non-clinical roles? If so, what type of roles?

We are not hiring quite yet. However, in the future, we anticipate there will be opportunities for professionals to be in non-clinical roles in the company.

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Did you read any books, take any courses, or do anything special overall to get you where you are today?

There are no specific books, courses etc. that I can cite to attribute preparing for my role.

It was my experiences and research that led to where I am today. That said, I have read many books about how to be successful, and I have implemented parts of many of them into my business operations. 

What is a typical career path for someone in your role?

I would have to say there is no typical path in entrepreneurship. Everyone forges/creates their own path.

What I find typical about people that take a similar path as mine is that they have a long-standing desire and goal to do it.

What is next for you? What are your high-level career aspirations?

I plan to keep building my business.

My number one focus is to never lose sight of taking care of the therapists and other service providers who provide for patients. They are always my biggest priority.

What would you recommend to someone who is considering going into a role like yours? Do you have any special words of wisdom for the readers?

If your doubts about your idea outweigh your belief that it will succeed, save yourself time and heartache. Instead, find what your true passion is.

Having a passion for what you do is so important to keep you going when things get challenging.

Editor’s note: Check out this other spotlight on a physical therapist who followed her passions and joined the recruiting world. Nina Luskin is now VP of Client Services, Nursing and Allied Health at a healthcare staffing company!

What would you like to change most in your profession, and why? How would you propose doing so?

I wish that more staffing company owners and operators would understand and execute the importance of treating the providers with the utmost reverence and reward. They are the backbone of our business, and their happiness and fulfillment are key to providing excellent service to everyone involved.

This is easily accomplished by listening to what providers have to say, and then finding a way to implement that works for everyone. 

What career advice would you give yourself that you wish you had during school?

I have no regrets or feelings of lack of direction from my educational time, and that holds true for my career.

I do not believe in regrets. They do not serve one in a helpful way. I embrace all my experiences and use them to keep driving forward.

What would you teach to today’s graduate students in your profession, if you had the opportunity?

Understand that you do not always know every answer—even when you think you might. I would also recommend students to always ask more questions…it’s important to operate from that perspective and continually seek increased learning, growing and understanding.

Lastly, be grateful for all your opportunities, and see them as exactly that: opportunities!

Do you have any special advice for others who want to follow in your footsteps?

Believe, grind, believe, grind, and repeat! Be grateful and kind.

I feel immense gratitude every day that I get to run my own staffing company!

4 thoughts on “Opening Doors Therapy, Owner and Operator”

  1. Can you describe what you do to support your employees over what’s typical for this setting? Given the limitations of school based therapy , and how you put your employees first ? Describe the challenges of employing the roles that you wanted to get out of. I’m am asking with genuine curiosity and there’s a natural struggle between the employer and the employee given the systems already in place, whether it be the schools or the healthcare environment.

    1. Alice Navarro Forsythe

      Hi Jaime. Thank you for your questions, your interest. Our biggest focus at this time is providing services virtually to students enrolled in cyber charter schools. In this setting, the provider has the control over what cases/students they work with and the amount of students they work with. Therapy/support is provided one on one to students, no groups. Providers are part of a team. The team lead handles the paperwork and meeting completion with families, providers complete their part but do not have to complete the IEP process soup to nuts, less time consuming. This is what I personally did not enjoy about working in bricks and mortars schools, with large caseloads and needing to be lead on completing IEPs. I am always available for any type of questions from providers on situations and make sure they have the info and tools they need to be successful. What limitations are you citing exactly? I want to be sure I answered what you are asking.

  2. I’m curious to know more specifically what practices you have in your company that show putting the provider first as well as how you started a contracting business. I think these are the top two things everyone would want to learn from this spotlight

    1. Alice Navarro Forsythe

      Hi Odette. Thank you for your interest and inquiries. The providers are in control. They decide their caseloads, schedules etc. If they decide to make changes to their caseload over time, I support and facilitate that. We provide them with generous compensation, on the higher end compared to other agencies providing the same opportunities. I started the contracting company, after setting up the corporation and securing the appropriate insurances etc. by contacting schools, setting up contracts with them and recruiting providers and setting up agreements with them and it grew from there. Relationships that had been long established and nurturing new relationships mean everything throughout. I would be happy to answer any additional questions if I have not covered them here.

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